What is Natural Touch?

Natural Touch is a Saudi beauty brand specializing in body care, skincare, and home fragrances inspired by nature and British care standards.

Who owns Natural Touch?

The brand is part of the Al-Safa Group, a major Saudi investment group in retail and pharmaceuticals.

What payment methods are accepted at Natural Touch?

You can shop at Natural Touch and pay using various methods, including credit cards such as Visa and Mastercard, Mada cards, and Apple Pay.

Does Natural Touch offer free shipping in Saudi Arabia?

Yes, you can get free delivery on your order in Saudi Arabia if your shopping cart totals SAR 299 or more. For orders below this amount, the shipping and delivery fee is SAR 28.

How can I contact Natural Touch customer service?

You can get support and assistance from the store's customer service via WhatsApp at +966503111601 if you encounter any problems while shopping or when activating a new Natural Touch discount code. You can also inquire via email at cc@alswayeh.com for a prompt response.

Does Natural Touch have physical stores?

Yes, they have over 150 stores across Saudi Arabia, located in major malls in Riyadh, Jeddah, Dammam, and more.

What about Natural Touch's exchange and return policy?

You can return or exchange Natural Touch products within 7 days of receipt, provided they are in their original packaging and unused. For products included in special offers, exchanges or returns are accepted within a maximum of 3 days of receipt. An additional fee of SAR 28 will be applied to this service unless the return is due to a defect in the product received.

Which areas are available for delivery at Natural Touch?

Delivery is available to all provinces of the Kingdom of Saudi Arabia.

How long does delivery take at Natural Touch?

Products typically arrive within 3 business days. Delivery time may vary depending on the customer's location. The maximum delivery time is 15 business days.

Can I buy Natural Touch products online?

Yes, you can shop through their official website (ntshop.sa) or their mobile app.

Can I pick up my order directly from the shipping Natural Touch's branches?

You can contact the shipping company, provide them with the tracking number, and inform them that you would like to pick it up from the branch.

Are Natural Touch products safe for pregnant women?

For your safety and the health of your baby, we advise you to consult your doctor before using any product.

Can I pay in installments at Natural Touch?

Yes, they support Tabby, allowing you to split your payment into 4 interest-free installments.

Are Natural Touch products cruelty-free?

Yes, the brand prides itself on nature-inspired formulations that are not tested on animals.

How do I learn how to use Natural Touch products?

There is a description of how to use each product. You can find it on the product packaging or in the online store.

What should I do if my Natural Touch product doesn't arrive by the delivery date?

If it doesn't arrive on time, please contact our support team at the following email address so we can resolve the issue as quickly as possible: Support@naturaltouchshop.com Or contact us via WhatsApp at the following number: +966503111601

Does Natural Touch sell hair care?

Yes, they offer a range of shampoos, conditioners, and hair treatments enriched with natural ingredients.

Does Natural Touch offer gift wrapping?

Yes, they are famous for their luxury gift sets and offer professional wrapping for special occasions.

Which products cannot be returned or exchanged at Natural Touch?

Products that have been misused and damaged.

Does Natural Touch have a loyalty program?

They often run internal promotions and point-based systems via their app for frequent shoppers.

Natural Touch Promo Code 2026 – Extra 25% Off Body Care & Perfumes

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