MAGRABI is the leading eyewear and medical eye care retailer in the Middle East, offering luxury sunglasses, eyeglasses, and lenses.

What are the main features of Magrabi Optics?

Magrabi offers deals and discounts on all its eyeglasses and contact lenses throughout the year, with savings of up to 50% using a Magrabi Optics discount code. Magrabi Optics provides a user-friendly interface that allows for quick shopping and delivery of your order.

What is the return and exchange policy at Magrabi Optics?

Maghrabi Optics allows all customers to return products within 14 days of receiving their order if they are not satisfied or wish to return them.

How do I return products at Magrabi Optics?

First, you must click on the “Orders” section in your account. Then, you can submit a return request for your purchases. Returns are usually processed within 2-5 days, although the store may offer returns on some products.

When will I receive a refund after returning products at Magrabi?

For orders paid for with cash on delivery, the refund will be credited to the customer's account within 3-7 business days. For returns made directly to a branch, the process takes 14 days to all GCC countries except Saudi Arabia and Kuwait, where the return period is limited to two days.

In which countries does MAGRABI operate?

They have stores and hospitals in Saudi Arabia, UAE, Egypt, Kuwait, and Qatar.

How to order eyeglasses and contact lenses at MAGRABI ?

Ordering your new eyeglasses is now quick and easy. Start by browsing the collection and choosing the frame that best suits your style. After selecting your preferred pair, enter your prescription details – either by uploading a copy of your prescription or, if you are unsure of your prescription, please visit your nearest Magrabi branch for an eye exam. You can also customize your lenses with additional features such as UV protection and a blue light filter.

Does MAGRABI offer professional eye tests?

Yes, they offer the "Essential Eye Test" and the "Eye Wellness Assessment" (which includes 7 detailed health screenings).

How can I cancel my order at MAGRABI ?

Before delivery: If you wish to cancel your order before it arrives, please contact us as soon as possible. We will do our best to stop shipment. You can cancel your order from the "Orders" tab before it is shipped. After delivery: If your order has already been delivered, please ensure the product is in its original condition and return it within 14 days of delivery.

Can I book an eye test online at MAGRABI?

Yes, you can book an appointment at your nearest MAGRABI branch directly through their website or mobile app.

Which products are non-returnable at MAGRABI?

Contact lenses and prescription lenses of all types.

What is Click & Collect at MAGRABI?

Click & Collect lets you order online and pick up your purchases from your preferred Maghribi branch. Upon confirmation, you'll receive a "Ready for Collection" email with a one-time 4-digit password.

What are Meta Smart Glasses?

Meta Smart Glasses are next-generation wearable devices that combine cutting-edge technology with a timeless, classic design. Designed to look and feel like traditional glasses, they feature cameras, microphones, open-ear speakers, and advanced AI capabilities, allowing users to stay connected, capture moments, and interact with their surroundings hands-free.

Does MAGRABI offer free shipping?

Yes, free standard delivery is available in the UAE and KSA (usually for orders above 450 SAR/AED) and in Egypt.

Where can I buy Meta sunglasses?

You can purchase Ray-Ban Meta 2nd Generation or Oakley Meta HSTN sunglasses from select Magrabi stores across the UAE, or online. You can also find them at select Dr. M and Rivoli stores in the UAE.

Can I pay in installments at MAGRABI?

Yes, they support Tabby and Tamara in KSA/UAE, and ValU in Egypt.

Does MAGRABI offer same-day delivery?

Same-day delivery is available in specific cities like Cairo and Giza for orders placed before 11:00 AM.

Which Magrabi branches carry eyeglasses?

Mall of the Emirates – Dubai Dubai Mall Dubai Hills Mall City Centre Mirdif – Dubai Marina Mall – Dubai Ibn Battuta Mall – Dubai Yas Mall – Abu Dhabi Marina Mall – Abu Dhabi Deerfields Town Square – Abu Dhabi Dubai Festival City Arabian Centre – Dubai Dalma Mall – Abu Dhabi The Springs Souk – Abu Dhabi Bawadi Mall – Al Ain Al Ain Mall

Does MAGRABI have its own eyewear brands?

Yes, they carry exclusive brands such as EYE'M and Leila & Leila.

What are the requirements for using Meta smart glasses?

Requirements: A smartphone running Android 10 or higher (with location services enabled) or iOS 14.4 or higher A Wi-Fi connection A USB-C charger An active Meta account The Meta AI app (available on app stores or via QR code)

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Magrabi.com offers 24/7 customer service to meet customer needs. Enjoy exclusive offers and discounts of up to 50% on the Magrabi.com website, plus an additional 10% off when you activate the new Magrabi.com discount code 2026. Magrabi.com provides flexible exchange and return policies. Multiple secure payment methods are available on the Magrabi.com website.

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